Notice Board

Temporary road closures on the A345 to remove diseased trees on MOD land
04 August 2020

Defence Infrastructure Organisation (DIO), together with our partner Landmarc Support Services and their contractors, will shortly be carrying out essential tree-felling work on MOD land bordering the A345 to remove trees infected with Ash Dieback. The work will start on the 10 August and run through to the end of October.

In order to do this safely, we will need to implement a number of static and rolling road closures on the A345 and minor roads in the villages between Upavon and Durrington throughout the duration of the works. These will take place on weekdays between 09:30 and 16:30. Details of specific closures as they occur will be available on using the link on the left, on twitter at @mod_dio or on the website Diversions will be in place and clearly marked.

Trees infected with Ash Dieback present a significant health and safety risk, especially alongside roads, public rights of way and woodland areas used by the public for recreation activities. For the safety of road users, it is therefore necessary to remove the infected trees along the A345 as soon as possible.

We apologise for any inconvenience these essential works may cause and thank you for your patience. If you have any questions or concerns please email or call 0800 022 3334.

Yours faithfully

Lt Col Tim Jalland

Commander, South West Training Estate, DIO

Temporary Closure A342 (part), Rushall, Charlton, Wilsford, Marden, Chirton & Urchfont (Ref. TTRO 6667), 14th September - 9th October 8 pm - 6 am.
03 August 2020

Wiltshire Council

Section 14(1) of the Road Traffic Regulation Act 1984

Temporary Closure of: A342 (Part), Rushall, Charlton, Wilsford, Marden, Chirton and Urchfont (Ref: TTRO 6667)

Notice is hereby given that the Wiltshire Council has made an Order to close temporarily to all traffic:

A342 (Part), Rushall, Charlton, Wilsford, Marden, Chirton and Urchfont; from its junction with Pewsey Road to its junction with B3098.

To enable: Wiltshire Council to carry out verge and highway remedial works.

Alternative route: via A342 (unaffected length) – A360 – B3086 – The Packway and vice versa.

Alternative route for vehicles over 4.1 metres: via A342 (unaffected length) – A360 – Cheverell Road – High Street – A360 - B3086 – The Packway and vice versa.

The closure and diversion route will be clearly indicated by traffic signs.

This Order will come into operation on 14 September 2020 and the closure will be required between the hours of 20:00 and 06:00 until 09 October 2020. It is anticipated that the works will take the stated duration to complete depending upon weather conditions. Access will be maintained for residents and businesses where possible, although delays are likely due to the nature of the works. The Order will have a maximum duration of 18 months.

For further information please contact Ben Leverett of Wiltshire Council on 07826943272.

Sustainable Transport Group, County Hall, Bythesea Road, Trowbridge BA14 8JN

10 September 2020

Temporary closure of Crookwood Lane (part), Urchfont (Ref. TTRO 6664)
30 July 2020

Notice of Temporary Road Closure. 14th - 25th September 2020. Please seek an alternative route during this period. Crookwood Lane (part), Urchfont, (railway bridge).

Three biggest libraries in Wiltshire to open next week
29 July 2020

This briefing note provides an update on the phased reopening of some libraries during the COVID-19 pandemic

Support available for people who use prepayment gas and electricity meters
27 July 2020

A service that aims to help residents live in safer and healthier homes has secured additional funding to provide vouchers to households that use prepayment gas and electricity meters.

The Warm and Safe Wiltshire service is provided by Wiltshire Council, Swindon Borough Council, Dorset & Wiltshire Fire and Rescue Service in partnership with the Centre for Sustainable Energy.

The vouchers are available to those who:

  • Have been affected by the impact of COVID-19, either socially or economically
  • Are at risk of self-disconnection (i.e. they may run out of credit before they are next able to top up for themselves
  • Are struggling financially and find it difficult to top up their meter

Every eligible household can receive £98, with the possibility of a further £49 if they are in particular hardship. All households that take up this offer would be expected to speak to a Warm and Safe energy advisor, who can provide useful advice about budgeting, energy efficiency and income maximisation. For more information people should contact Warm and Safe Wiltshire on 0800 038 5722 or go online.

School holiday activity provision 2020
27 July 2020

Parents looking for summer activities for their 5 - 12 year old’s can now find a wealth of opportunities all in one handy brochure.

Wiltshire Council asked local providers to send details of activities including charges, venues and dates to help parents plot how to keep children busy over the summer holidays.

The activities are aimed at 5 - 12 year old’s and are particularly to help those families with vulnerable children and children of key workers who need support over the summer.

The document is online and people are encouraged to check in regularly as the information will be constantly updated as new providers finalise details of their activities.

Read more

Fit and Fed
27 July 2020

Wiltshire Council are working closely with a local school and partners to continue to run a summer programme to help children stay active during the holidays.

Fit and Fed is a national programme combining sport with healthy food choices, as a response to the threat of hunger, isolation, and inactivity that some children experience during school holidays.

Due to the COVID-19 pandemic, WC will be delivering it a little differently this summer, in partnership with Studley Green Primary School, Selwood Housing Group, The Trussell Trust, Anybody Can Cook and Active Trowbridge, ensuring families on lower incomes and those accessing free school meals continue to receive support during the holidays.

Read more about the programme

St Barnabas Nursery School are now taking applications for new starters ready for September 2020.
15 July 2020

St Barnabas Nursery School are now taking applications for new starters ready for September 2020.

15/30* hours free childcare is available for all 3 & 4 year olds (*subject to eligibility). 2 year old funding may also be available.

Please phone St Barnabas Primary School on 01380 813436 or email for more information or to book your child's place.

Village Playgrounds Now Open
09 July 2020

All three village playgrounds (The Elisha Field, Broadwell & Hamilton Drive) have been inspected and are now open.  Please adhere to the advice regarding the avoidance of transmission of Coronavirus in the playgrounds.

Your local LINK Scheme needs volunteers
03 July 2020

Link Schemes are community-based, volunteer run charities based predominantly in Wiltshire which aim to improve the quality of life for disadvantaged, elderly or infirm people by providing transport and ‘good neighbour’ services.

Link schemes help to keep local communities connected to vital services, by connecting volunteer drivers (using their own cars), with passengers who have limited access to transport. Depending on volunteer availability, this can involve taking someone to a medical appointment, taking them shopping or providing ‘good neighbour’ services like prescription collection.

A donation is requested from passengers using Link volunteer cars to support the cost of running the service. Each Link scheme is run by a group of local volunteers managed by a local Link Co-ordinator. People wishing to use the service, simply call their local co-ordinator who will endeavour to arrange for a volunteer to carry out the task.

Due to Covid-19, the Link schemes have found themselves suffering from a high level of inactive volunteers because of age and/or vulnerability.

The Link schemes desperately new volunteers.

If you could spare time, or for more information contact 01380 722 241 or

Government guidance update – shielding programme
02 July 2020

The government has updated its guidance for people who are shielding, taking into account that COVID-19 infection rates have decreased significantly over the last few weeks. This guidance remains advisory.

From Friday 6 July:

  • People who are shielding no longer need to observe social distancing with other members of their household.
  • People who are shielding will be able to meet outdoors in groups of up to six people they do not live with, while maintaining social distancing.
  • People who are shielding can create a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance.

From Saturday 1 August, the government is advising people to adopt strict social distancing rather than full shielding measures. Strict social distancing means people may wish to go out to more places and see more people but they should take particular care to minimise contact with others outside of their household or support bubble.

From 1 August:

  • Those shielding can visit shops, places of worship and outdoor spaces.
  • People shielding will be able to return to work if they cannot work at home as long as the business is COVID-safe.
  • Children who are clinically extremely vulnerable can return to their education settings if they are eligible and in line with their peers.

More detailed guidance will be provided as the changes in advice come into effect on 6 July and 1 August.

Those in receipt of central government provided food boxes and medicine deliveries will continue to receive this support until the end of July if required. Anyone requiring this assistance should register online or call 0800 028 8327 before 17 July.

Stay alert when going out.
30 June 2020

If possible, you should wear a face covering in enclosed spaces e.g. on public transport or in some shops.

This may provide some protection for others you come into close contact with if you are infected but don't have symptoms yet.

Find out more:

Wiltshire Council consultation on plans to reopen library services safely during the COVID-19 pandemic
29 June 2020

The notice contains information on a Wiltshire Council consultation on plans to reopen library services safely during the COVID-19 pandemic.

Government's current COVID19 restrictions remain in place this weekend
26 June 2020

People are being reminded that the Government's current COVID19 restrictions remain in place this weekend and should continue to take personal responsibility for social distancing.

Following the announcement that many restrictions will be lifted on 4 July, Wiltshire Police is encouraging people to not only continue to follow the current guidelines over the coming week, but also be sensible and responsible with their behaviour over the coming months.

It comes as the latest statistics show that a total of 224 Fixed Penalty Notices (FPNs) have been issued in Wiltshire between 27 March and 24 June but none have been issued since 31 May.

Deputy Chief Constable Paul Mills said: "A number of incidents nationally, including the situation at the beaches on the coast in Dorset, have highlighted the requirement to emphasise the continued need for us all to be sensible and adhere to social distancing.

"I know the media has been reporting the Government's latest announcement, that we will soon see pubs and restaurants reopen and will be able to spend more time with friends and loved ones.

"However, it is important to note that this lifting of restrictions does not happen until 4 July, so the current situation remains the same - the same restrictions are in place as they were last week and the week before.

"The Government has made it clear that we will only be able to enjoy these new freedoms if we are responsible with them. If cases begin to rise again, then we could very well see ourselves back in lockdown, so I urge everyone to use personal responsibility and behave in a way which will keep us all safe."

Read full story:…/People-reminded-to-contin…

NO Campfires or Barbecues
26 June 2020

Never light open fires in the countryside unless in a safe designated area. A small open fire can quickly get out of control especially when conditions are dry

Garden waste renewals
24 June 2020

Since sending out garden waste reminders we’ve had more than 36,000 sign ups and over 32,000 of those have been completed online.

Due to the COVID-19 pandemic garden waste collection renewals were delayed this year, but customers can renew their garden waste subscription if they wish to continue to receive the service. The cost of having garden waste collected will be £50 per bin for the year.

Current garden waste subscriptions were due to expire on 30 June 2020, but customers should continue to present their bin to be emptied on their usual collection day with their current 2019-2020 red sticker until they receive a new one. Garden waste bins displaying a red 2019/20 bin sticker will continue to be emptied until 31 August.

Once people have renewed, they will be sent a letter within three weeks, containing a new garden waste bin sticker.

People can renew or sign up to receive garden waste collections at People don’t need to contact us if they do not wish to renew.

Hot weather warning
24 June 2020

Public Health England has today issued a heat warning encouraging vulnerable people to take care during the exceptionally hot weather forecast this week.

People ‘shielding’ indoors from COVID-19, older people, those with underlying health conditions, and very young children are all more vulnerable from the higher temperatures.

Advice for keeping healthy:

  • Drink plenty of fluids and avoid excess alcohol, everyone is at risk of dehydration in hot temperatures, but babies, children and older people are particularly vulnerable.
  • Stay cool indoors: open windows when the air feels cooler outside than inside; shade or cover windows exposed to direct sunlight; move to a cooler part of the house, especially for sleeping.
  • Slow down when it is hot: exertion heats up our bodies so plan any strenuous activities (e.g. exercise, gardening) outside the hottest time of the day, typically 11am - 3pm.
  • Cool your skin with water, you could use a cool wet sponge or flannel, cool water spray, cold packs around the neck and armpits, or a cool, wet sheet.
  • Stay connected and listen to the weather forecast, knowing the forecast can help you plan ahead and adapt what you’re doing.
  • Dress appropriately for the weather, protect yourself against the sun’s radiation and keep yourself cool by wearing thin cotton clothes.
  • Eat smaller meals, more often.Cold salads and fruit are the perfect summer foods.

For more information on the common signs and symptoms of heat exhaustion and heatstroke visit NHS Choices.

Wiltshire Council joins Countryside Climate Network to help tackle climate change
24 June 2020

Wiltshire Council has today (Wednesday 24 June) become a founder member of a newly-launched network to promote the voice of the countryside in climate change discussions.

The Countryside Climate Network aims to ensure that the voice of rural knowledge and experience on climate action is listened to in Westminster, and asks that rural councils are an active participant in transforming the national economy into one that saves, rather than harms, our environment.

The network brings a voice on climate change to the two-thirds of the country who live outside major towns and cities, and calls for investment, such as the government’s delayed £100bn infrastructure fund, to be targeted at rural areas.

The council is also working closely with the Local Government Association (LGA) and the County Councils Network to develop a tool that measures the council’s levels of carbon emissions.

The tool will create a standard, comparable measurement for all councils in the country, which can then be used to baseline carbon emissions and report on them regularly, as Wiltshire seeks to become carbon neutral by 2030. The trial of this new system is expected to begin later in the summer.

The Countryside Climate Network has been established by UK100, a network of local leaders that campaigns on climate change. The 21 councils represent 14.3 million people in total, a quarter of the population (25%) and two fifths (41%) of England by area. The group is chaired by the Leader of Cambridgeshire Council, Cllr Steve Count. To find out more about the Countryside Climate Network, please see:

Opening certain businesses and venues from 4 July
24 June 2020

The Prime Minister confirmed yesterday that all businesses and venues can re-open from 4 July 2020, except for the following:

  • Nightclubs
  • Casinos
  • Bowling alleys and indoor skating rinks
  • Indoor play areas including soft-play
  • Spas
  • Nail bars, beauty salons and tanning salons
  • Massage, tattoo and piercing parlours
  • Indoor fitness and dance studios, and indoor gyms and sports venues/facilities
  • Swimming pools including water parks
  • Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business who run the venue

Cafes, restaurants and shops that are self-contained and can be accessed from the outside, will still be permitted to open.

To support the NHS Test and Trace, businesses are being asked to keep a temporary record of their customers and visitors for 21 days. Many businesses will have a booking system but for those who do not have such facilities, the government will soon be issuing details of a system they can use that complies with data protection legislation.

Urgent road closure, Kings Road (part), Market Lavington 23rd to 25th July
23 June 2020

Please download notice below.

Today (Monday 22nd June) is closing date for local Discretionary Grant scheme
22 June 2020

The closing date for applications for a local Discretionary Grant is 5pm on Monday 22 June. Applications should be made via the online application form. They will then be reviewed and assessed with grants being paid from 22 June onwards.

This new fund is aimed at small and micro businesses that can demonstrate they have suffered a significant fall in income due to COVID-19, have ongoing fixed property-related costs and occupy property or shared office space with a rateable value below £51,000.

A one-off grant worth £5,000 will be awarded to eligible businesses to help them cope with the challenges presented by COVID-19. Eligible businesses include:

  • small businesses in shared offices or other flexible workspaces such as mills, units in industrial parks, science parks and incubators which do not have their own business rates assessment
  • regular market traders with fixed building costs such as rent, who do not have their own business rates assessment
  • Bed and breakfasts which pay Council Tax instead of business rates
  • Charity properties in receipt of charitable business rates relief who would otherwise have received Small Business Rates Relief

Full guidance for applications, FAQs and the online application form are available at:

Registration service resuming face to face appointments
21 June 2020

Wiltshire Council's Registration Service has now recommenced face-to-face appointments for the registration of births at its Chippenham, Salisbury and Trowbridge offices.

We are in the process of contacting all parents whose children were born in Wiltshire but have been unable to register their child due to the lockdown restrictions.

There is an inevitable backlog of Wiltshire births to be registered so we are asking people to bear with us. We will contact people to make appointments so there is no need for people to call. Appointments cannot currently be made online. In accordance with registration guidance at this time, all babies born outside of Wiltshire will need to register their child in the district where the birth occurred.

From Monday 22 June the council will be able to arrange notices of marriage or civil partnerships for couples whose appointments were cancelled during lockdown. People should email and we will then contact them to make an appointment. Appointments cannot currently be made online. New notice of marriage/civil partnership appointments can be made from 1 July 2020.

No date has been announced by Government as to when any ceremonies can recommence.

Read more:

Business Recovery Pack and Toolkit available for businesses across Wiltshire
21 June 2020

Wiltshire Council have launched a COVID-19 Business Recovery Pack for businesses reopening their premises.

The pack contains a round-up of government guidance, helpful tips on how to implement the guidance and safety advice posters and social distancing floor spots for businesses to use to keep their staff, customers and visitors safe.

These resources have been created to support businesses across the county as they adapt their premises to provide a safe and welcoming experience for customers. They also complement additional signage being used across Wiltshire high streets to encourage people to follow social distancing guidelines.

Read more:

The COVID-19 Business Recovery Pack and toolkit can be downloaded online.

Time to renew garden waste collections
21 June 2020

Households that pay to receive garden waste collections have been sent an email or letter this week inviting them to renew their subscription by 14 August. New customers can also sign up to receive this service.

Due to the COVID-19 pandemic garden waste collection renewals were delayed this year, but customers now need to renew their garden waste subscription if they wish to continue to receive the service. The cost of having garden waste collected will be £50 per bin for the year (no increase).

Current garden waste subscriptions were due to expire on 30 June 2020, but customers should continue to present their bin to be emptied on their usual collection day with their current 2019-2020 red sticker until they receive a new one. Garden waste bins displaying a red 2019/20 bin sticker will continue to be emptied until 31 August.

Read more:

Council tax payments resume for those who deferred
21 June 2020

Residents who decided to defer council tax payments as a result of COVID-19 have been reminded that payments are starting again this month.

In March, we gave all residents the option to defer paying council tax in April and May to help ease any financial pressure they were under at the time. In total, more than 5,800 households took up this offer.

For those who pay via direct debit, this will automatically be taken from their bank account. Otherwise, people should pay in accordance with the various payment methods shown on their bill. If anyone is still struggling to pay at the present time, they should contact Wiltshire Council on 0300 456 0109 or email to discuss the options available to them.

Read more:

Health Trainers - Devizes and surrounding communities
17 June 2020

As we move through these strange times, the health trainer service has still continued. We have found that many of our clients have wanted to wait rather than continue the sessions on the phone. Some have also wanted to wait because their priorities have changed for the time being. All completely understandable given the situation.

Many of the health trainers across the county have been redeployed to support the needs of Wiltshire residents in different ways. However we are now looking at ways to support the residents of Wiltshire through the Health Trainer service moving forwards.

We have made some changes to the ways in which we can hold the 6 sessions with our clients. Rather than face to face, we will now be offering support via phone (video calls or voice calls). We all hope that once it is safe to do so, we can revert back to seeing people face to face. 2 separate posters to highlight this are attached. HT Poster During Covid & Smoking Poster

Health Trainers support anyone aged 18 or over to improve their lifestyle health. We concentrate on five key areas: healthy eating and weight management, physical activity, reducing or stopping smoking, sensible drinking and practical steps to support emotional wellbeing. We also signpost to other services and activities where appropriate.

Health Trainers work with clients for up to six one-hour sessions, supporting them to achieve their goals, build healthy lifestyle habits and maintain the changes. Referral can be through professionals, such as yourselves, by completing the referral form attached and returning it to either or or clients can refer themselves using our online referral form. The local health trainer will then be in touch to book a first appointment within five working days. There is no charge for our service.

If you would like to get in touch with us directly, then I have included both mine and Lise’s details below. We are happy for direct contact to be made.

The generic contact details are email: and Tel: 0300 003 4566

Many thanks and we look forward to working with you all soon

Deb and Lise

Health Trainer Referral Form

Deb Griffin

Health Trainer

Public Health

Tel: 07810757092

Lise Griffiths
Health Trainer
Tel: 07423 662278


Covid-19 Healthy Lifestyle for Older People
17 June 2020

Wiltshire Council have created a healthy lifestyle guide that is aimed at older people during COVID-19 whilst social distancing measures are in place and more time is being spent in their own homes.

The guide can help with healthy eating, as well as the importance of hydration and physical exercise, and how this will all contribute to preventing the risk of falls during this time of social distancing, and also in the future.

If you or your organisation would like hard copies of the summary leaflet to distribute to older people who may find them useful, please contact

Work to clear trees infected with ash dieback on Salisbury Plain
09 June 2020

In January, the Defence Infrastructure Organisation (DIO) hosted a meeting with MOD stakeholders at Tidworth, to outline the work that Landmarc and DIO have to undertake to clear ash trees infected with dieback disease. This work is required to ensure we can keep Salisbury Plain as a 'safe place to train' for the military, as well as for the tenants who live and work here and the public who visit for recreation.

The first phase of work has been undertaken and completed at Ashdown Copse, near Tidworth, and we are now moving into the planning stage for phase two. The work for this summer and through to the end of March 2021, will take place at Warminster Ranges, Heytesbury and Norton Plantation, Imber, Erlestoke and Bratton and a large number of roadside trees found across the Plain. Dates and timescales still have to be confirmed but the table below illustrates when work may be undertaken:


Proposed Timing

Warminster Ranges

July 2020


August/September 2020


August/September/October 2020

Roadside Trees

September onwards 2020/2021

Ashdown Copse

September 2020 only


January – March 2021

Norton Plantation

January – March 2021

Following tree felling work, a programme of site reinstatement and replanting will take place. This will start at Ashdown Copse this winter and then in winter 2021 in the woodlands we fell later this year. All work is being carried out under approved felling licences issued by the Forestry Commission and consent from Natural England and Historic England.

When we move to specific locations, further information will be published online to provide details on work proposals, operational timescales, track and road closures and access arrangements.

In the meantime, if you have any questions or require any further information, please contact Landmarc's National Service Centre on 0800 0223 334 or email

Wiltshire Wellbeing Hub
05 June 2020

The Wellbeing Hub continues its work to support vulnerable individuals as the COVID-19 situation evolves.

Following further information from the Government’s Shielding Helpline and analysis of recent contact rates which indicate a reduction in demand, the hub’s opening hours will change with effect this weekend (6 June).

The Hub will now operate Mondays to Fridays, from 9am-6pm and Saturday 10am-4pm.

We will continue to monitor demand for the hub and will ensure that our services are commensurate with need, both now and in the future. If anyone requires urgent support outside the hub opening hours, an emergency contact number is provided on the hub’s out of hours message for people to use.

Household Recycling Centres (HRCs) – you can now book online
05 June 2020

Online bookings have opened for trips to household recycling centres (HRCs), so people can now to book a visit to any of Wiltshire’s 10 HRCs, up to three days in advance.

Because of the need to limit people on site to ensure social distancing, in recent weeks there have been long queues at Wiltshire’s HRCs. These have been well managed, but this is not sustainable in the long term, so we have implemented an online booking only system.

From Monday 10 June, people can only visit a HRC with a pre-booked slot; anyone who turns up without a booking will not be allowed to access the site. Staff on the gate will check registration numbers against a list of bookings.

Other changes from Monday include:

  • Stanton St Quintin site will reopen, so all 10 sites are open.
  • All sites will revert to their usual summer opening times.
  • Sites will be able to accept soil, rubble, plasterboard, textiles and, at some sites, asbestos once again.

Changes to ensure social distancing on site remain in place, so only one person can get out of each car, staff cannot help to unload waste, and trailers or vehicles 3.5 tonnes and over will not be permitted.

There are around 10,000 available booking slots across the 10 sites each week, and new slots are added every 15 minutes over the working day, so people should have plenty of opportunities to visit their local site.

Until Monday, sites are still operating the postcode entry system and operating at reduced hours. To find out more about the new booking system, please read our FAQs, or make a booking online.

Shielding of Extremely Vulnerable People
05 June 2020

At the Government’s press conference on 31 May, the Communities Secretary announced that those advised to shield due to being clinically extremely vulnerable can take initial steps to spend time outdoors.

The updated advisory guidance (available here) now states that a shielded person can go outside once a day with members of their household or, for those shielding alone, with one other person from a different household, if they wish to do so. This is in accordance with evidence that the rate of transmission is much lower outside.

Some important aspects of the guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should not go to places like supermarkets or to pharmacies.

Accessing Green Space and Exercise
05 June 2020

On Monday 1st June, the Government updated its guidance on accessing green spaces and undertaking exercise safely.

In England, people can now leave their home to exercise and spend time outdoors for recreation with their household or in groups of up to six people from outside their household.

To stay safe, the public must:

• take hygiene precautions when they are outside

• wash their hands as soon as they are back indoors

• keep at least two metres apart from anyone outside their household at all times

• take hand sanitiser with them when they set off in case there are no handwashing facilities

The guidance (available here) includes an updated list of what the public can now do, advice for land managers and landowners, as well as a reminder to respect other people and protect the natural environment.

Further guidance for the public on the phased return of outdoor sport and recreation in England was also published (available here).

People who play team sports can meet to train together, although anything involving physical contact is not allowed. It will also allow parents to accompany their children to coaching sessions carried out on a one to one basis or in small groups.

The guidance reiterates that people should wash their hands frequently and keep equipment sharing to a minimum. Outdoor and indoor gyms and swimming pools, playgrounds, fitness studios and other indoor leisure centres remain closed, except for facilities for training elite athletes. Indoor facilities such as clubhouses should be kept closed, apart from toilets and throughways.

The Cabinet Office’s FAQ document on what the public can and cannot do, and the guidance on staying alert and safe has been updated accordingly.

With the onset of cooler, wetter weather the Government is keen to remind people not to move any planned outdoor gatherings inside.

Latest Government advice on what to do if you have Coronavirus symptoms or if you have been alerted by NHS Test & Trace.
02 June 2020

The main symptoms of coronavirus are:

a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, do not go to places like a GP surgery, pharmacy or hospital if you have any of these symptoms. Stay at home (self-isolate) and get a test.

Learn more at NHS UK

Support for older residents
01 June 2020

A new 'Active at Home' booklet has been launched by Public Health England today to provide practical guidance for older adults on home-based activities to maintain their strength and balance during the Coronavirus outbreak.

The booklet is available to download here. Please encourage people in your community to download the booklet for themselves or share with family or friends that might find it useful.

Schools – booklet to help families return to school
01 June 2020

Schools have been open for children of key workers and the most vulnerable children throughout the lockdown, however as mentioned earlier, the Government has announced early years settings, primary school reception, years 1, 2 and 6 can return from 1 June. Secondary school years 10 and 12 will have some face-to-face contact from 15 June.

For all children, and particularly young children, going back to school with new structures and routines in place is going to feel very different. Schools across Wiltshire are working very hard to prepare pupils for these changes and the council is providing guidance and support where it is needed.

The council’s Schools Team has created a new information guide for parents and carers to support them get their children ready to return. The booklet provides useful advice and tips including:

  • Talk about the positives of going back to school
  • Talk about all the things you have done during the lockdown period
  • Think about ways for them to connect with their friends before going back
  • For younger children explain when this is going to happen i.e. there are so many sleeps before going back
  • Encourage open discussion
  • Start to encourage the number of times your children wash their hands and practise maintaining social distancing
  • Share school information with them to help them prepare for the changes
  • Put a routine in place in the run up to going back – get your child to talk to you about what the routine will look like

The booklet can be accessed online –

Financial support for vulnerable households
01 June 2020

Some Wiltshire residents of working age will pay less council tax due to a Government-funded scheme to support people from the impact of COVID-19.

This latest support package from the Government, which is being managed locally by Wiltshire Council, is aimed at working age families who already qualify for council tax reduction but still have to pay some council tax.

There are currently more than 16,000 working age households in receipt of a council tax reduction in Wiltshire, and around 11,000 of those will qualify for additional financial support under this scheme.

The scheme ensures that anyone who qualifies for council tax reduction will receive a further reduction of £150 in addition to their current council tax benefit. The scheme will not put accounts in credit, so those already in receipt of a 100% reduction will not be affected.

It also applies to those who are successful in claiming council tax reduction for the first time who may need some short-term support, before they return to work.

COVID-19 has left some people struggling financially and this extra money will provide support and hopefully ease the pressure for those who are already in a particularly vulnerable situation.

Qualifying households will shortly be sent a new council tax bill for 2020/21 by Wiltshire Council confirming they have been awarded a further reduction.

If anyone has any questions they should call 0300 456 0109 or email

Street Markets Re-opening
01 June 2020

Following recent changes to Government guidance, Wiltshire Council run street markets will be open from Tuesday 2 June with stallholders now able to sell their full range of goods.

Social distancing will be in place at each of the markets, and the public are strongly urged to take notice of the signage at each site and ensure they do everything they can to adhere to the measures and keep at least two meters apart from each other and the stallholders at all times.

To keep stallholders and the public as safe as possible a socially distancing queuing system will be in place at each market for each stall. Stallholders will be regularly using hand sanitiser, and cleaning where appropriate, and people are also encouraged to pay via contactless where they can and when it’s available, and should not unnecessarily pick up items and put them back.

A number of stall holders have laid their stalls out differently to have a dedicated entrance and exit and operate a one way system and all have been advised to follow government guidelines around hygiene, regular hand washing and sanitising.

Council officers will be on site to manage set-up and ensure stalls are socially distanced, and arrangements are in place at each stall for a socially distanced queue system.

More information on opening times at each location including FAQs can be found at

Chippenham, Devizes, Royal Wootton Bassett and Salisbury markets are not Wiltshire Council-run so please check with the relevant councils to find out about their current arrangements:

Wiltshire Council Parking Enforcement
01 June 2020

The council will be reintroducing parking enforcement at all car parks, and on residential and on-street parking areas in the county from Monday 1 June. All parking permits and season tickets will also restart from this date, and parking wardens will enforce any parking contraventions.

On 25 March, the Government gave NHS and care workers free use of all council parking and this will continue until further notice. However, Wiltshire Council went one step further and suspended all parking charges, including in residential areas, from the 27 March which was to be reconsidered when the Government issued new guidance.

As the Government looks to return to a new normal, it is important we reintroduce parking charges and enforcement to ensure the highways and parking networks are working effectively.

COVID-19 has had a significant impact on the council’s budget, particularly in terms of lost income, and reinstating car parking charges will help us to continue to support our residents and businesses through these challenging times.

People using car parks should note the following guidance to help keep staff and residents safe and ensure social distancing:

  • Cash will be accepted (change not given) at all car parks, but please pay using a digital permit or contactless if you can. Not all car parks accept contactless payments, but all accept digital permits.
  • Signage will be in place to let people know of the charges and also to remind people to ensure social distancing when using machines or walking in car parks.
  • Where possible, people should park leaving one space or more between cars to aid social distancing. This may not always be possible, but it may be achievable in quieter car parks.
  • NHS workers and care workers must place supporting evidence in their windscreen when parking to be eligible for free stays, such as photocopies of work passes with sensitive information removed, or a letter of evidence on headed paper from their employer.

All valid parking permits and season tickets will be restarted from Monday 1 June with the other charges – with the nine weeks of the suspension period automatically added on to the end of parking permits and season tickets. For example, if a person has a parking permit or season ticket that expires on 31 August, that permit or season ticket will now automatically be extended to end on 2 October, nine weeks later. People do not need to contact the council for this extension; it will happen automatically.

Refunds can be given to people who no longer need extended season tickets – contact for more information.

UK Heatwave plan
01 June 2020

With the very dry and sunny weather conditions this weekend and forecast to continue, Public Health England has updated its Heatwave Plan for England taking into account COVID-19, to help people stay as safe as possible.

The heat can affect anyone, but some people run a greater risk of serious harm. Many of those who are at risk of harm from heat are also at greater risk of severe illness due to COVID-19 and may need to spend more time at home than they would usually. Others may need to stay at home because they are self-isolating or recovering from the infection.

We still have much to learn about how COVID-19 affects the body but both heat and COVID-19 infections put a strain on the heart, lungs and kidneys and are linked with inflammation in the body. As a result, people shielding or displaying COVID-19 symptoms are advised to take extra precautions.

For more information, visit

Government food parcels – opt out
01 June 2020

Those people on the extremely vulnerable shielded list that receive a Central Government food parcel are able to opt out of receiving further parcels should they wish.

Residents to whom this applies, are required to re-register at the Government website Once re-registered they need to click that they do not need support with food to prevent further parcels. Alternatively, they can call 0800 028 8327and follow the instructions.

Residents will need to have their NHS number to hand to complete the process.

NHS test and trace: how it works
01 June 2020

An overview of the NHS test and trace service, including what happens if you test positive for coronavirus (COVID-19) or have had close contact with someone who has tested positive.

GOV.UK website: NHS test & trace: How it works

Refuse & Recycling collection dates
29 May 2020

New Collection Days in June and July

According to the Wiltshire Council website

Market Lavington: Except The Spring, Grove Rd. (and turnings off it), Canada Rise, the north end of Parsonage Lane, Spin Hill, Ledge Hill, Broadway and Drove Lane & The Clays.  Easterton except Eastcott Common

Household Waste and paid Garden Waste Collection: Friday June 12th and 26th, July 10th and 24th

Blue top Bins and black boxes Tuesday June 2nd, 16th and 30th, July 14th and 28th

The Spring, Grove Rd. (and turnings off it), Canada Rise, the north end of Parsonage Lane, Spin Hill, Ledge Hill, Broadway and Drove Lane & The Clays.  Eastcott Common

Blue top Bins and black boxes Tuesday June 9th and 23rd, July 7th and 21st

Household Waste and paid Garden Waste Collection Friday June 12th and 26th, July 10th and 24th


Blue top Bins and black boxes Tuesday June 9th and 23rd, July 7th and 21st

Household Waste and paid Garden Waste Collection Wednesday June 10th and 24th, July 8th and 22nd

Important information regarding your water supply after lockdown
21 May 2020

The lockdown restrictions in place over the last couple of months has meant several business premises have been forced to close which means water within the building plumbing systems will have been left stagnant. This can cause the water quality to deteriorate within the plumbing system in a number of ways:

  • Warming of water
  • Growth of micro-organisms (e.g. bacteria, legionella)
  • Increased leaching of metals found in plumbing (could cause discolouration)
  • Taste and odour from prolonged contact with some plumbing materials

We would like to bring to your attention the steps that should be taken to remove any stagnant water and renew your water supply before your workforce return to work and use the water.

  1. Identify all items that use water within the building (taps, showers, appliances, toilets, urinals, drinks machines, bathrooms, etc) and any water storage (tanks and cisterns). Anything storing water should be emptied and refilled first.
  2. Then gently flush all cold-water outlets individually starting with the tap nearest to where the water enters the building and move systematically to the most distant outlet including flushing toilets. Flush until the water is cool to the touch or the same temperature as the water closest to where it enters the building.
  3. Minimise the potential of creating aerosols by flushing gently, removing aerators, shower heads and any other tap inserts or attachments. Close toilet seat lids before flushing.
  4. If there are any outlets that require servicing or cleaning by an external contractor (e.g. coffee machines, soft drinks machines) switch off the supply to them and do not use until a contractor can visit.
  5. Ensure appliances are flushed and internal filters and softeners are checked to ensure they are flushed and working correctly as outlined in manufacturer’s instructions.
  6. Once the cold water has flushed through, repeat the process with the hot water outlets.

If you have a water safety plan for the premises, this should include how to return the building water system to normal following prolonged low/no use.

Complex systems involving chemical dosing systems (eg swimming pools and spa pools) please enlist the services of a professional to service the system and return to normal operation.

For more information please see the link below:

Water UK - Recovering drinking water supplies in buildings and networks after prolonged inactivity guidance document

Health and Safety Executive (HSE) – Legionella and Legionnaires’ disease

If you have any specific concerns or queries regarding your water quality, please reply to this email with your question.

If you have any other enquiries regarding billing or metering, please contact your water retailer who provide your bill.

Kind Regards

Wessex Water Regulations Team

Wessex Water

Household recycling centres re-opening with postcode entry system on Monday 18th May
15 May 2020

Household recycling centres to reopen with postcode entry system All of Wiltshire's household recycling centres (HRCs), bar Stanton St Quintin, will reopen on Monday 18 May with an easy to use postcode entry system to help limit the number of people on site at any time and ensure social distancing.  Stanton St Quintin HRC will remain closed because parking spaces on site have been significantly reduced and because of the already difficult traffic management issues at the site.  This will be kept under review and in the meantime people should use the Purton, Melksham or Lower Compton sites.  

People should only visit HRCs on the days that correspond to the first part of their postcode. For example, if your postcode starts in BA12, you can only visit the sites on Monday 18 May, Wednesday 20 May etc - see table. 

You can visit any Wiltshire site you choose, so while you are limited by the days you can attend, you can attend any Wiltshire household recycling centre on these days – though please be sure to check the latest opening times before you set off, as many sites will need to operate very differently to previous arrangements.  You may be asked to provide a proof of address in order to use the household recycling centre, so please bring it with you.  

To keep staff and residents safe, there are a significant number of changes in place to ensure social distancing can be maintained at all HRCs, including: Visitors must keep at least two metres from others at all times.  One person per car.  No entry for trailers or large vans over 3.5 tonnes.  Vehicles allowed on site on a ‘one in, one out’ basis.  No pedestrian access.  HRCs cannot accept soil, rubble, plasterboard, textiles or asbestos during this initial reopening phase. Don’t bring recyclable materials that can be collected through the council’s kerbside recycling collection service.

Find out more, including FAQs.

Don’t delay seeking medical help because of coronavirus
01 May 2020

People living in Wiltshire are being advised not to let worries about coronavirus stop them asking for medical help for themselves or their children if they become ill, have a serious accident or have a concern about their health.  They are also being warned that not seeking medical help for symptoms that could be the early warning signs of serious conditions such as cancer could be putting lives at risk.

“While it may seem that coronavirus has put a stop to most aspects of everyday life, the one thing it hasn’t stopped is what’s going on inside our bodies,” she says. “Now more than ever, we need to pay attention to anything that isn’t normal and seek help early on.  “For example, if you notice blood when going to the toilet, or if you’ve found a lump that wasn’t there previously, or if you’ve just noticed something odd that is causing you to worry, you need to speak to your GP.  “Should the symptom be the early warning sign of something serious like cancer, that delay in seeking help could have serious implications for how successful possible treatments may be.” Although GP practices across the region have adopted new ways of working, such as establishing isolated clinics for potential coronavirus patients, the practices themselves are still open to offer care, treatment, advice and peace-of-mind.

The same also goes for emergency departments at the three hospitals in Bath, Swindon and Salisbury, all of which continue to be open 24 hours a day for people with a genuine and life-threatening health concern.  Additionally, all healthcare facilities in the region, as well as those elsewhere in the country, have put in place stringent infection control measures to ensure that the risk of contracting coronavirus while visiting a hospital or GP surgery remains low.

· Details of which services continue to open, as well as how to get in contact, can be found online by visiting

· For information about local hospital services visit, or

· Further information on how to stay well throughout the coronavirus outbreak can be found at

Wiltshire Public Health Covid-19 advice
15 April 2020

Get the latest advice from Wiltshire Council here

New urgent dental care centres to serve the South West
09 April 2020

A network of 15 centres has been created across the South West for people who need help for urgent and emergency dental health conditions including severe pain and infections.

To read more go to NHS England

Changes to bus services serving Potterne, Urchfont & The Lavingtons
13 March 2020
Waste collection and recycling days
28 February 2020

Add your postcode into the search engine and your collection calendar will be created.  Wilts Council Waste Collection Day

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