First Ever National Impact Survey Launched By Neighbourhood Watch



July 2020
NW national survey advert

Neighbourhood Watch Network is excited to launch our first National Impact Survey and we want EVERYONE to take part. It doesn't matter if you are part of Neighbourhood Watch or not, we want your views. It should take you less than 10 minutes to complete. Click on the link

2020 GP patient survey results published



July 2020
NHS Logo

NHS England together with Ipsos MORI have today published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of primary care services and their overall experience of accessing these services.

This is the ranking of Wiltshire area GPs from best to worst:

Mere Surgery, near Warminster - 99 per cent

Ramsbury Surgery - 99 per cent.

Old School House Surgery, Great Bedwyn - 98 per cent.

Burbage Surgery - 97 per cent.

Jubilee Field Surgery, Chippenham - 96 per cent.

Market Lavington Surgery - 95 per cent.

Lansdowne Surgery, Devizes - 95 per cent.

Rowden Surgery, Chippenham, 94 per cent.

Southbroom and St James, Devizes - 92 per cent.

Avon Valley, Pewsey - 92 per cent.

Courtyard Surgery, West Lavington - 91 per cent.

Spa Medical Practice, Melksham - 91 per cent.

The Porch practice, Corsham - 90 per cent.

The Lodge, Chippenham - 88 per cent.

Box Surgery, Corsham - 88 per cent.

Patford House, Calne - 85 per cent

Avenue Surgery, Warminster - 83 per cent.

Trowbridge Health Centre - 79 per cent.

Northlands, Calne - 79 per cent.

Giffords Surgery , Melksham - 78 per cent.

Bradford on Avon and Melksham Health Centre - 74 per cent.

White Horse Health Centre, Mane Way, Leigh Park,Westbury - 72 per cent.

Kennet and Avon Medical Practice Marlborough - 72 per cent.

You can look up your local surgery here

To read more about the survey click here

CCTV Released After Robbery At Devizes Bookmakers



July 2020
Community messaging and Wiltshire Police
We've released further CCTV images of a male we are trying to identify in relation to a recent robbery at a bookmakers in Devizes.

On Thursday 16 July at approximately 9.20pm, an unknown male wearing a hoodie and mask walked in to the Megabet shop in The Brittox and demanded money while threatening the male member of staff with what was believed to have been a weapon wrapped in a bag.

An amount of money was handed over to the male before he made off.

Please see CCTV images here of a male on a bike we would like to speak to in relation to this incident.

Det Sgt Robert Blake, who is leading the investigation, said: "A male on a bike was seen riding on the High Street and into the Brittox before entering the bookmakers and committing an armed robbery.
"He left via the same route out of the town centre.
"If you recognise this person or remember seeing him riding in or around the town before or after this incident please contact us."

If you can help, please call us on 101 quoting crime reference number 54200070073. Alternatively, you can report anonymously via Crimestoppers on 0800 555 111.

Two men have been arrested in connection with this incident and have been released under investigation.

Message Sent By
Mark Jones (Police, Media Officer, Wiltshire)

Leisure Centres to start reopening next month



July 2020
Male on treadmill

Wiltshire Council have confirmed that from August 3rd their leisure centres will start to re-open in a phased programme.

See report below.

Two Men In Custody Following Robbery At Petrol Station In Devizes



July 2020
Community messaging and Wiltshire Police
Two people are in custody this morning following a robbery at a petrol station in Devizes.

Officers were called to the Esso Garage, The Nursery, shortly before 9.30pm last night (23/07) following a report that two men had entered the garage and demanded money was handed over from the till.

The men made off with nothing and nobody in the garage was injured but they were left shaken up.

An area search was conducted and two people matching the description given were located a short time later at The Wharf.

One of the men made off, while the other – a man in his 30s from Marlborough - was arrested on suspicion of robbery and taken to Melksham custody.

Further enquiries were conducted and the second man who is also aged in his 30s and from Devizes was located and arrested on suspicion of robbery at approximately 4.30am this morning.

Both remain in custody in Melksham for further questioning.

Det Insp Tom Straker said: “This was understandably a frightening experience for those involved and I appreciate it will no doubt cause concern amongst the local community. Please be reassured that officers were on scene within a matter of minutes and thanks to the descriptions given, were able to locate and arrest two individuals who we now have in custody.

“Enquiries are currently ongoing this morning. We believe the men entered the garage from the Waiblingen Way direction at approximately 9.20pm – if you saw or heard anything suspicious, please get in touch immediately.”

Call 101 and quote crime reference number 54200072799. Alternatively, call Crimestoppers anonymously on 0800 555 111.

Message Sent By
Philip Mackie (Police, Communications Officer, Wiltshire)

Families and friends to be reunited with loved ones in care homes as visits restart



July 2020
Old Lady Outdoors

Care home residents are set to be reunited with friends and family as visits begin again following the publication of new guidance on 22 July.

  • Care home residents will start to be reunited with their friends and family, where safe
  • Local directors of public health will, with their authorities, lead the decision-making process for care home visits
  • Thorough risk assessments will take place based on specific care homes and the community context
  • Appropriate safety precautions will be required, including face coverings, and social distancing measures

Care home residents are set to be reunited with friends and family as visits begin again following the publication of new guidance today (22 July).

The isolating effects of lockdown have been difficult for residents and families, but the rate of community transmission has fallen and care homes can now arrange visits based on new guidance to limit further outbreaks, and protect staff and residents.

These arrangements will be based on the advice set out in new guidance to limit any further outbreaks and protect staff and residents.

Local directors of public health will lead assessments on visiting within their local authority. They will be expected to take a measured, risk-assessed approach, considering the situation in specific care homes as well as the community context, including any local outbreaks.

Matt Hancock, Health and Social Care Secretary, said:

I know how painful it has been for those in care homes not being able to receive visits from their loved ones throughout this period.

We are now able to carefully and safely allow visits to care homes, which will be based on local knowledge and circumstances for each care home.

It is really important that we don’t undo all of the hard work of care homes over the last few months while ensuring families and friends can be safely reunited so we have put in place guidance that protects everyone.

Care home providers should encourage all visitors to wear a face covering and to wash their hands thoroughly before and after putting it on and taking it off.

Visitors should wear appropriate further PPE depending on the need of their visit, including gloves and aprons. Providers should also consider whether visits could take place in a communal garden or outdoor area, which can be accessed without anyone going through a shared building.

To limit risk where visits do go ahead, this should be limited to a single constant visitor, per resident, wherever possible. This is to limit the overall number of visitors to the care home and the consequent risk of infection.

Minister for Care Helen Whately said:

The social care workforce has gone above and beyond during the pandemic and I am hugely grateful to everyone working in care homes for all they have done to protect residents and staff and help save lives during these challenging times.

We know how important it is for families and friends to be able to visit their loved ones. This guidance sets out how families and residents can safely come together again.

The latest guidance maximises the input of local professionals, who will have the greatest awareness of community transmission in their area while taking into account the needs of individual residents.

It is expected all care homes will still only relax visiting arrangements for specific individual needs and continue to take the health protection of the whole care home as their main objective, but those wishing to visit should speak to the care homes before a planned visit.

Care homes should support NHS Test and Trace by keeping a temporary record, including address and phone number, of current and previous residents, staff and visitors as well as keeping track of visitor numbers and staff. It is recommended they have an arrangement to enable bookings or appointments for visitors – ad hoc visits should not be permitted.

Professor Jim McManus, Vice President of the Association of Directors of Public Health, said:

We know it is incredibly difficult to be separated from loved ones but the restrictions were essential to protect some of the most vulnerable people in our society. This new guidance will support directors of public health, working with directors of adult social care and the local care sector, to take a risk-based approach to enabling visits where possible whilst trying to prevent the spread of COVID-19 to – and between – care home residents, staff and the wider community.

Lisa Lenton, Chair, Care Providers Alliance:

The impact of the COVID-19 pandemic has taken its toll in many ways. The effect of not being able to see friends and family has been very difficult and very upsetting for many – both for the people who access care and support, and for their loved ones who have been isolated.

The Care Provider Alliance welcomes this overdue guidance – the CPA has been calling for government guidance for many weeks and released its own visitors protocol last month in its absence. People need people and this is such an important step for the wellbeing of individuals and their relatives.

Jane Harris, Director of External Affairs, National Autistic Society:

Thousands of autistic people in residential care haven’t been able to see their families in months. Many will have found it very difficult to understand why their parents, siblings and other relatives have stopped coming to see them. Today’s news will come as a huge relief for many families across England who have been apart from their children and loved ones for far too long.

It’s vital that local decision makers now work with care homes to make visits possible, while ensuring everyone is kept safe, to finally reunite thousands of autistic people with their families.

This guidance received input from a number of stakeholders across social care and local government including Age UK, Alzheimer’s Society UK, Association of Directors of Adult Social Services, Association of Directors of Public Health, Care England, Local Government Association, National Autistic Society and National Care Forum among others.

Background information

The guidance is published here

It will be updated as the risk posed by coronavirus continues to change. People should check this guidance at regular intervals to ensure they’re viewing the most recent version.

The decision on whether or not to allow visitors, and in what circumstances, is an operational decision and therefore ultimately for the provider and managers of each individual setting to make.

This decision should be based on the advice from the director of public health, as well as any additional advice or guidance from the local infection control lead from the clinical commissioning group (CCG), and the local Public Health England health protection team.

A constant visitor is a nominated person, a son, or wife for example, who can visit the resident.

Black Dog Crossroads - Consultation



July 2020
Car crash clipart

In February, Black Dog Crossroads was rated the 7th most dangerous junction in Wiltshire.  Since then there have been more accidents, thankfully without fatalities.  In February the responsible Wiltshire councillor was asked to ensure that the Parish Councils around the site be consulted about any risk reduction measures.  In June, Atkins, (the consultants that ignored local advice and proposed a 50mph speed limit between the Chocolate Poodle and Potterne), started assessing the junction.  You may have seen red markings on some of the kerb stones.  Currently the Parish Councils have not been contacted for advice.  When Wiltshire Council opens this process to public consultation, this will be publicised widely by the local Parish Councils so that people using the junction will be able to have their say on any proposals. 

Colin Osborn, Chair, Market Lavington Parish Council

Worton & Cheverell Youth FC resumes 1st August

Market Lavington


July 2020
Worton & Cheverell FC Logo

Great news!!! Badger cubs (4-6) , u7s and u8s training returns on 1st August 9am at Elisha field Market Lavington.

New players always welcome. 

Club Facebook page

Are You Shopping Online?



July 2020
Community Messaging and Action Fraud logos

Have you bought anything online recently?…

Almost 34% of all retail sales during May 2020 were carried out online, and new research suggests that only 16% of UK consumers intend to return to their old shopping habits post-lockdown.

Online shopping fraud during lockdown

Action Fraud, the UK’s national reporting centre for fraud and cyber crime, received over 16,000 reports relating to online shopping and auction fraud during the lockdown, with losses totalling over £16m. Members of the public have reported buying mobile phones (19%), vehicles (22%), electronics (10%) such as games consoles, AirPods and MacBooks , and footwear (4%) on sites such as eBay (18%), Facebook (18%), Gumtree (10%) and Depop (6%), only to have the items never arrive.

Top tips for shopping online securely:

Choosing where to shop:

If you’re making a purchase from a company or seller you don’t know and trust, carry out some research first. For example, by checking to see if others have used the site and what their experience was.

Email accounts:
Use a strong, separate password for your email account. Criminals can use
your email to access other online accounts, such as those you use for online shopping.

Scam messages:
Some of the emails or texts you receive about amazing offers may contain links to fake websites. Not all links are bad, but if you’re unsure don't use the link, go separately to the website. And remember, if a deal looks too good to be true, it probably is.

Payment method:
If you decide to go ahead with the purchase, use a credit card if you have one as other payment providers may not provide the same protection.

What to do if you’ve fallen victim to online shopping fraud

We all make mistakes and these days the scams can be incredibly convincing.

If you think you’ve visited, or made a purchase on, a bogus website, you should first, take a note of the website's address, then close down your internet browser. You should then report the details to Action Fraud and contact your bank to seek advice.

Whether you've been a victim of fraud will depend on how much information you’ve provided to the website, so keep an eye on your bank transactions, if you can. Contact your bank immediately about anything that you don’t recognise, even small amounts.

For more information about how to stay safe online, please

Robbery At Bookmakers In Devizes



July 2020
Community Messaging & Wiltshire Police

We've released CCTV images of a male we are trying to identify in relation to a robbery at a bookmakers in Devizes yesterday evening (16/07).

At just after 9pm , an unknown male wearing a hoodie and mask walked in to the Megabet shop in The Brittox and demanded money while threatening the male member of staff with what was believed to have been a weapon wrapped in a bag.

An amount of money was handed over to the male before he made off.

Fortunately, the employee was shaken but not hurt in the incident.

Det Sgt Robert Blake, who is leading the investigation, said: "We would like to hear from anyone who may have witnessed this robbery yesterday evening.
"It would have been relatively quiet in the town at this time but I believe someone may have heard or seen something out of the ordinary - either while walking in this area or possibly driving near to The Brittox around this time. It was still light so anything suspicious would have been obvious.
"Also, if you recognise this male in these attached images please come forward."

If you can help, please contact us on 101 quoting crime reference number 54200070073. Alternatively, you can report anonymously via Crimestoppers on 0800 555 111.

Images can be viewed here.

Message Sent By
Mark Jones (Police, Media Officer, Wiltshire)

Green Dragon re-opening plans - latest update

Market Lavington


July 2020
Green Dragon Market Lavington Logo

You might have been wondering what our plans are regarding re-opening. As you may or not be aware, Steve sadly passed away on the 19th of June, so plans to open have not been so simple.
We do, however, plan to start opening a few hours each evening from Tuesday 21st July and most drinks will be available.
Our team have been working hard to get things ready, so you can feel safe to return. Here are just some of the things we have done so far:

  • Meticulously cleaned every glass, dish and item of cutlery
  • Organised a new layout in the pub to allow for a safe distance to be kept
  • Disinfected and deep-cleaned everywhere including all the upholstery and tables
  • Created a new layout in the garden
  • Carried out a full risk assessment which can be seen here.
  • Passed the "We're Good To Go" scheme
  • Registered to take part in the "Eat Out, Help Out" scheme for August

Once we re-open, here are some of the important changes to note:

  • We have implemented a one-way system which means you will only be able enter the pub from the main door on the High Street.
  • We will not be allowing under 18's on the premises (including in the garden) to begin with.
  • Dogs will be allowed in the garden, but must be kept on a lead at all times. We will be monitoring this and may have to change this policy if it becomes unmanageable.
  • You will need to give us your details on arrival and and we are required to keep these for 21 days after each visit.
  • You will no longer be able to place orders for food and drink at the bar, instead ordering from our staff or – preferably – via a web-based app which you will be able to access on your smartphone.
  • Movement around the pub and garden will be limited. Once you have been allocated a table you will need to remain seated and if you need to use the facilities you will need to check with a member of staff that they are not in use.
  • The food menu will be limited initially, while we catch up with our suppliers and are able to get everything up and running as smoothly as possible.
  • Apart from light snacks such as chips, all customers wishing to eat must book a table either by calling or booking via our website.
  • We would prefer you to pay with card as much as possible in order to avoid unnecessary cash-handling.
  • Our opening hours will be different to before. Please check our website for further details
  • VAT has been reduced to 5% on food, snacks, soft drinks and accommodation and we will be passing these savings onto you.

We do look forward to welcoming you back and trying to resume trade at the village pub. Please remember to follow the rules, be considerate of others and give us any feedback to help us provide an environment which helps you and our team members feel safe .

Thanks for your continued patience while we wait to reopen properly. We look forward to welcoming you back soon.

Crime Prevention Advice For Van Owners Following Spate of Thefts



July 2020
Community Messaging & Wiltshire Police

We are advising van owners to be vigilant following a spate of vehicle break-ins across Wiltshire over the past month.

We have received numerous reports of work vans being broken into and tools stolen, stretching across the county from the Trowbridge and Melksham areas, down to Salisbury.

PC Jay Greenland said: "We are seeing a spike in reports of thefts from vans, with large quantities of tools stolen.

"We are carrying out extensive enquiries as we believe many of these crimes are likely to have been carried out by the same people, who are targeting different areas across the county.

"We know the inconvenience, disruption and financial hardship these types of thefts cause, with victims not only losing the tools themselves, but also their means to earning a living - which is particularly difficult during these uncertain economic times.

"There are steps that you can take to help protect your vehicle and your tools, so please make sure you are aware of our crime prevention advice."

Our crime prevention advice is as follows:
1. Keep your vehicle locked, windows shut and your keys secure
2. Park in a well-lit area and in clear view of your property and any CCTV cameras.
3. Do not leave any valuables such as wallets, phones, Sat Navs etc. on display.
4. Consider fitting a tool safe and secure it with good quality locks.
5. Try to park your van close to a building or hedge to restrict access.
6. If possible, remove all tools from the van when it is left overnight.
7. Take photographs of items of value and make a note of serial numbers.
8. Consider fitting an alarm that is Secured by Design accredited.
9. Mark the items of property/tools that are stored in the vehicle using an artificial DNA property marker such as Smartwater or SelectaDNA.
10. Call 999 immediately if you see a crime in progress or any suspicious activity around trade vans. Note the registration numbers of vehicles and descriptions of those involved.

Message Sent By
Siobhan Stayt (Police, Media Officer, Wiltshire)

Coronavirus outbreak FAQs: what you can and can't do



July 2020
Gov.UK logo

This is national guidance that applies to England only – people in Scotland, Wales and Northern Ireland should follow the specific rules in those parts of the UK. If you live in an area that is experiencing a local COVID-19 outbreak and where local lockdown measures have been imposed, different guidance and legislation will apply. Please consult the local lockdown restrictions page to see if any restrictions are in place in your area.

The government has set out its plan to return life to as near normal as we can, for as many people as we can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that continues to protect our communities and our NHS.

The government has published guidance on staying alert and staying safe outside your home. This page sets out key FAQs to cover the next set of changes planned from 11 July. 

Read the guidance here

Healthwatch Wiltshire - Gathering local people's views of Health, Care and Community Services during the pandemic.



July 2020
Healthwatch Wiltshire wristbands

Wiltshire Residents – please share your views about Health, Care and Community Services during the pandemic by completing this survey by Sunday 12th July

Healthwatch Wiltshire are asking how has the coronavirus outbreak affected you and your loved ones? Share your experiences of health, care and community services during the pandemic. What's working well and what could be better? You can complete the online survey at

The survey can also be completed over the phone - call 01225 434218 to arrange and a member of the Healthwatch Wiltshire team will call you back

Survey closes Sunday 12th July.

You can also share this from our Facebook page here Healthwatch Wiltshire

Public urged to act responsibly ahead of pubs reopening



July 2020
Wiltshire Council check pub is open

Wiltshire Council have joined forces with Wiltshire Police to remind residents to play their part and act responsibly when pubs reopen this weekend.

At the end of June, Prime Minister Boris Johnson announced that pubs, restaurants, and hotels could reopen from 4 July. Several other businesses will also be allowed to reopen, such as barbers, hair salons and cinemas.
Whilst this is a positive step forward in revitalising the economy and showing that Wiltshire is open for business, it is important the public continue to take extra precautions to stop coronavirus from spreading and ensure they act responsibly at this time as anti-social behaviour will not be tolerated.  

As the licensing authority Wiltshire Council have an important role in ensuring pubs and restaurants are opening with the right conditions in place and adhering to social distancing guidelines. 

To help with the reopening, the government will also relax the two metre social distancing rule, replacing it with ‘one metre plus’ in situations where keeping two metres apart is not possible.  This means people can maintain one metre apart, as long as other measures are put in place to limit the transmission of the virus. These include wearing a face mask or covering, installing plastic screens, and providing extra handwashing facilities.

Wiltshire Council dismisses lockdown suggestions



July 2020
Wiltshire council new logo

Wiltshire Council have dismissed suggestions the county could be one of the next locations in the country to go into lockdown.

Media reports this week had stated there had been a recent weekly increase of new cases in the county of 300%. However this actually equates to an increase from one to four new cases.

Since the start of the pandemic until 26 June there has been 550 confirmed COVID-19 cases in the Wiltshire Council area, still comparatively low nationally, and the South West remains the lowest ranked region for cases. Wiltshire Council also has the sixth lowest rate of cases per 100,000 resident population with 110.4 cases per 100,000. This data is taken from the Public Health Coronavirus Case website

We have now published our Local Outbreak Management Plan which will build on local expertise and effective health protection processes that are already in place and outlines how the council and partners will positively engage with the public so they’re fully aware and supportive of the crucial part they have to play in the process.

The government has identified seven themes that are deemed essential to plans to manage an outbreak effectively. They are:

  • Care homes and schools
  • Identify high risk settings, communities and places
  • Local testing capacity
  • Contact tracing
  • Data integration
  • Vulnerable people
  • Governance

We will work with the government to support test and trace services in local communities, taking a place-based approach to containing the spread of the infection as much as possible.

Effective governance will also play a critical part of the process. A Wiltshire Outbreak Engagement Board will be set up imminently, chaired by myself, and this will ensure that local residents and other stakeholders in the public, private and third sectors all understand and support the need to comply with the rules and principles designed to prevent viral transmission.

Today (1 July) Kate Blackburn Interim Director for Public Health at Wiltshire Council, said "Following our update yesterday (30 June 2020) about media reports suggesting there was the potential for a local lockdown in Wiltshire I wanted to respond to some queries we've had about pillar 2 testing results. We do have access to these results locally and have been using them in all of our local planning.

"Please be reassured that even including pillar 2 confirmed test results the number of confirmed cases in Wiltshire remains extremely low. On a daily basis we review a number of different reports and data with our Public Health England colleagues. Should there be any issues there are alert systems in place.

"The most important thing we can do as a community at the moment is to stick to the national guidance around social distancing and maintain good hand hygiene.

"I would like to thank you for your continued support at this time."

You can read more about testing on GOV.UK.

You can see a video version of Kate's statement on our YouTube channel.

Your views sought on plans to reopen library services safely



July 2020
WC complete our survey graphic

We are seeking your views to help with our planning for reopening library services safely in the county during the COVID-19 pandemic.

The library service in Wiltshire was temporarily closed, due to the COVID-19 pandemic on 20 March. The existing eBooks, eMagazines and eAudio service continues providing access to reading material, and on 27 March a new service launched via Facebook offering rhyme times, tea and chat, bedtime stories and online book groups. At the start of June, the Home Library service was relaunched, serving library members shielding and without digital access to download books; this service is currently used by approximately 100 people. The online library content produced since lockdown has so far generated more than 83,000 views and we appreciate everyone’s support.

To make sure the library services the council provides meets your safely and are as innovative in their delivery as possible, we would like to hear your ideas and feedback on how to reopen the services, so we can shape a service that suits you during this time.

During this challenging time the council has to manage its resources carefully and has put forward three possible options for how the service might operate during the COVID-19 pandemic. You are also encouraged to provide your own ideas to help the council deliver the most appropriate service in the circumstances and within the council’s current financial resources.

The possible options take into account COVID-19 guidelines and social distancing measures, resources available and the council’s current financial pressures – meaning that there will be a partial and phased reopening of library services.

The possible options being considered include:

Option 1
An order and collect service
This involves customers contacting the library service by email/phone to request books or other materials that they wish to borrow. This might include specific authors or topics such as crime or autobiographies. These would then be collected in person from a library.

This would operate from 10 August at some main library hubs in Wiltshire, and in each of the 18 community areas across the county by the end of September. This means that 20 libraries could potentially be open by the end of September, subject to staff and finances being available.

Option 2
An order and collect service with bookable computer access

The order and collect service as detailed above and the ability to pre-book a computer session for those without access to the internet.

This would operate from 10 August at some main library hubs in Wiltshire and in each community area across the county by the end of September.

Option 3

A socially distanced service offering the public some access to browse stock and use computers. This would operate in up to six libraries from the end of August and a maximum of a further four, subject to staff capacity and social distancing requirements.

A four-week public consultation got underway from 29 June 2020. Hard copies will be made available at County Hall, Trowbridge; Monkton Park, Chippenham; and Bourne Hill, Salisbury. The consultation closes on 26 July 2020.

Following analysis of the feedback received, the favoured option will likely be introduced initially for a six-month period from 10 August. Monthly reviews will also be carried out to assess how the impact of COVID-19 is changing, the financial impact of operating, lessons learnt and the opportunities for change.

In the meantime, we have a range of online resources to keep you busy.

Council tax payments resume for those who deferred



June 2020
Council Tax Bill

Residents who decided to defer council tax payments as a result of COVID-19 have been reminded that payments are starting again this month.

In March, we gave all residents the option to defer paying council tax in April and May to help ease any financial pressure they were under at the time. In total, more than 5,800 households took up this offer.

For those who pay via direct debit, this will automatically be taken from their bank account. Otherwise, people should pay in accordance with the various payment methods shown on their bill. If anyone is still struggling to pay at the present time, they should contact Wiltshire Council on 0300 456 0109 or email to discuss the options available to them.

 Read more:

Police and Crime Plan - 2020 Update



June 2020
Community Messaging & Wiltshire Police

The Police and Crime Commissioner for Wiltshire and Swindon has reaffirmed his commitment to protecting the public and frontline community policing in his final term.

Earlier this year, Angus Macpherson announced he would be staying on as Police and Crime Commissioner (PCC) for Wiltshire and Swindon following the Government's decision to postpone PCC elections until 2021.

As a result, Angus has refreshed his Police and Crime Plan to set a clear, strategic direction for Wiltshire Police and provide the communities of Wiltshire and Swindon reassurance that they will continue to receive excellent policing services.

The areas of focus within the plan, which have been emphasised in the refresh, include protecting the public by increasing and safeguarding community policing assets and ensuring that new resources are prioritised for use within our neighbourhoods, focusing more on protecting our rural communities and ensuring our communities are fully engaged and listened to.

The overarching priorities remain as follows:

  • Priority One - Prevent crime and keep people safe
  • Priority Two - Protect the most vulnerable people in society
  • Priority Three - Put victims, witnesses and communities at the heart of everything we do
  • Priority Four - Secure a quality police service that is trusted and efficient.

Angus said: "At the heart of everything we do must be the community that we serve so I wanted to fully demonstrate my commitment to local policing by ensuring that Wiltshire Police protects frontline community police officer and Police Community Support Officer (PCSO) numbers.

"My commitment has been supported by our community through increases in local council tax.

"At the end of 2018/19, Wiltshire Police had 934 police officers and 131 PCSOs. In 2019/20 the precept increase supported an additional 41 police officers whilst protecting PCSO numbers.

"With both national funding and local precept increases police officer numbers will increase to 1,050 and PCSOs will continue to be protected for 2020/21.

"Local policing will see the majority of this increase with 72 additional officers in place by March 2021.

"Engaging with our communities must remain another focus for me, my office and Wiltshire Police - now more than ever as we continue to navigate through the global COVID-19 pandemic.

"I want our communities to know we are here to listen and to help with regards to all aspects of the criminal justice system.

"I am elected to represent the public's views on policing so communicating and engaging with our local communities, service users, the vulnerable and victims of crime, community groups, partners and other stakeholders is an important part of my role and informs me in delivering my role.

"My updated plan also includes greater emphasis on protecting children and young people from harm. We all have a responsibility to ensure those who might not have a voice for themselves are protected and safeguarded at all times.

"It is also important that our police estate and buildings are able to support 21 Century policing which is why I have commissioned a new sustainability strategy to understand and reduce our impact upon the environment.

"To help deliver this refreshed plan, I have made the decision to extend Chief Constable Kier Pritchard's contract up to December 2023.

"Mr. Pritchard has done an excellent job in the face of a number of unprecedented demands on our police service and his leadership has been outstanding. I am confident that he, alongside his executive leadership team, will continue to build on the great work being done in the Force and focus on the priorities in my plan. I look forward to working with him throughout my final year."

Message Sent By
Shea D'arcy (Police, Communications Officer, Wiltshire)

Dauntsey Academy Primary School suffers mindless damage during lockdown

West Lavington


June 2020
Dauntsey Academy Primary School

Devizes Officers have received reports from Dauntsey Academy Primary School and the neighbouring Pre School that damage is being caused to the site over recent weekends and after school hours.

It is distressing to report that unknown persons have opened sheds, damaged equipment and trashed the forest school.

Teachers are under enough pressure to look after and educate our children in the current Covid circumstances, it is unacceptable that they are being targeted.

Please if you live in West Lavington and surrounding villages, keep an eye on where your children are hanging out.

If you have any information regarding these incidents please contact us on 101 and quote Crime reference number 54200054812. Many Thanks

Covid-19 Healthy Lifestyle for Older People



June 2020
Healthy lifestyle for older people - Covid-19

Wiltshire Council have created a healthy lifestyle guide that is aimed at older people during COVID-19 whilst social distancing measures are in place and more time is being spent in their own homes.

The guide can help with healthy eating, as well as the importance of hydration and physical exercise, and how this will all contribute to preventing the risk of falls during this time of social distancing, and also in the future.

If you or your organisation would like hard copies of the summary leaflet to distribute to older people who may find them useful, please contact”

To download the leaflet click here 

New rules when visiting your doctor's surgery from today

The Lavingtons


June 2020
NHS Logo

With immediate effect, we are asking all patients attending Market Lavington or Courtyard Surgery to wear a face covering.  Government advice for the general public is to wear a face covering where social distancing is not possible (this does not apply to children under 11, people with disabilities or those with breathing difficulties). Evidence suggests that wearing a face covering may provide some protection for others you come into close contact with.  Also, if you have a face to face appointment, please come alone where possible and you will be required to disinfect your hands with an alcohol gel when entering the building.  Surgeries are operating a Total Triage System.  Practices must minimise face-to-face contact with patients.  You may be asked to have an online or video consultation instead of a face-to-face appointment.  Thank you for your help and cooperation.

Market Lavington Surgery

Courtyard Surgery

Royal Mail confirm they will re-start deliveries of letters and parcels from June 13th



June 2020
Royal Mail logo

Royal Mail has announced that the delivery of standard and large letters will resume from this week.

A post on their website it states: "We will resume the six-day-a-week delivery of letters and parcels from June 13."

For more information go to

Open Letter To Residents from PCC, Wiltshire Police and Neighbourhood Watch



June 2020
Community Messaging & Wiltshire Police

Dear residents, Today sees the start of Neighbourhood Watch Week. The theme this year is ‘Let’s Stay Connected’ - and there has never been a more important time to keep in touch with our friends, family and neighbours.

The uncertainty and restrictions brought on by the Coronavirus pandemic will have left many members of our community feeling lonely and isolated in their own homes. Now, more than ever, it is crucial we stay connected to our neighbours by making a phone call, sending a message on social media or simply saying hello over the fence. Little acts of kindness or simply checking in with isolated members of our community can go a long way, particularly in times of crisis.

In Wiltshire and Swindon, we have already seen a surge in neighbourliness as people look out for the vulnerable and have started talking to their neighbours more than ever – a silver lining to the cloud COVID-19 has cast over our daily lives. We want to continue this trend of kindness in our communities and ensure that we capitalise on the ‘new normal’ by not just being good neighbours now, but also in the future.

We would also like to take this opportunity to thank Wiltshire Neighbourhood Watch members across the county who have responded magnificently in support of their local communities and most vulnerable residents. Neighbourhood policing has also played a vital role during the pandemic in reassuring communities and being a friendly face that the public can trust.

We cannot underestimate the significance we all play in supporting the principles of community safety and looking out for one another. Particularly this week, but also as we move into the ‘new normal’; let’s stay connected, let’s check in with our neighbours (at a distance of course!) and let’s be kind.

For more information on ‘Neighbourhood Watch Week – Let’s Stay Connected’, please visit .


Angus Macpherson, Wiltshire and Swindon Police and Crime Commissioner

Superintendent Phil Staynings, Wiltshire Police

Paul Sunners, Chair Wiltshire NHW Association

Coronavirus regional testing site open in Salisbury



June 2020
Salisbury Beehive Test Centre

A drive-through coronavirus testing facility at the Beehive Park & Ride in Salisbury, as part of the Government's UK-wide drive to increase testing, opened at the weekend.

Anyone experiencing a new, continuous cough, a high temperature, or a loss of or change in their normal sense of smell or taste, can book an appointment on the NHS website or by calling 119 to be tested for whether they currently have coronavirus.

The site sits alongside the existing network of testing sites being set up around the UK. The facility will be piloted for its first few days of operation.

For more information go to

Photo: Wiltshire Council

Wiltshire Council launch booking system for HRCs from June 8th



June 2020
Wiltshire Council new HRC pre-booking notice

On Thursday Wiltshire Council are launching a household recycling centre (HRC) online booking system. You’ll be able to advance book slots from Thursday for visits from Monday 8 June. As of Monday, you can’t visit a HRC without a booking – you must book a slot online in advance and bring ID.
Other changes from Monday:
New opening times.
Stanton St Quinton HRC is reopening.
HRCs can now accept soil, rubble, plasterboard and, with notice, asbestos (some sites only).
Other restrictions – including no trailers or vehicles 3.5 tonnes or over, and only one person can get out of the car – remain in place.
The postcode entry system remains in place until Monday.
Info and FAQs:

Police Warning Following Mass Bike Gathering

Salisbury Plain


June 2020
Community Messaging & Wiltshire Police

Officers covering the Salisbury Plain area are warning off-road motor bikers that if they break the law by riding dangerously and illegally they will be dealt with by Wiltshire Police.

Yesterday (31/05), a large number of riders with off-road motorcycles and quad bikes gathered on the plain around the Upavon and Everleigh areas.

We first received reports of numerous vans carrying the bikes turning up at approximately 11am.

Officers attended the areas and four Traffic Offence Reports were given to riders of the bikes and drivers of the vans.

Three vans were also seized and impounded.

Sgt James Osment said: "We dealt with a number of riders and drivers yesterday who were causing a nuisance around parts of Salisbury Plain by riding uninsured vehicles with no MOTs.
"This type of anti-social behaviour is not only dangerous but illegal and won't be tolerated by us nor the local community. The message to anyone who comes here and rides illegally is that we will deal with you and seek to prosecute you.
"Our job is to protect the community we serve and we will do that by enforcing the law around the illegal use of these machines.
"This isn't us being killjoys, we are more than happy for people to ride on the legal byways, so long as the motorbikes are taxed, MOT'd and insured."

Message Sent By
Mark Jones (Police, Media Officer, Wiltshire)

Wildfire risk raised to "Extreme"



May 2020
Wildfire risk

The wildfire risk has currently been raised to 'Extreme' conditions not seen here for many years. Please take extra caution around:

Littering, Disposable BBQs, Cigarettes, Glassware.

Campfires, Bonfires becoming out of control.

Cars parked on verges - heat and exhaust igniting very dry grass.

Dorset & Wilts Fire & Rescue Service have asked that you do not have barbecues or naked flames in the open countryside! Please take any litter and glass items home with you.  Discarded glass can act like a magnifying glass and cause fires.  The risk is too great. DWFire Facebook Page

Lavington dad and daughter star in Channel 4 documentary

Market Lavington


May 2020
Carmela Chillery-Watson filmed by CH4 crew.

Important information regarding your water supply after lockdown



May 2020
Wessex Water

Important information regarding your water supply after lockdown

The lockdown restrictions in place over the last couple of months has meant several business premises have been forced to close which means water within the building plumbing systems will have been left stagnant. This can cause the water quality to deteriorate within the plumbing system in a number of ways:

· Warming of water

· Growth of micro-organisms (e.g. bacteria, legionella)

· Increased leaching of metals found in plumbing (could cause discolouration)

· Taste and odour from prolonged contact with some plumbing materials

We would like to bring to your attention the steps that should be taken to remove any stagnant water and renew your water supply before your workforce return to work and use the water.

1) Identify all items that use water within the building (taps, showers, appliances, toilets, urinals, drinks machines, bathrooms, etc) and any water storage (tanks and cisterns). Anything storing water should be emptied and refilled first.

2) Then gently flush all cold-water outlets individually starting with the tap nearest to where the water enters the building and move systematically to the most distant outlet including flushing toilets. Flush until the water is cool to the touch or the same temperature as the water closest to where it enters the building.

3) Minimise the potential of creating aerosols by flushing gently, removing aerators, shower heads and any other tap inserts or attachments. Close toilet seat lids before flushing.

4) If there are any outlets that require servicing or cleaning by an external contractor (e.g. coffee machines, soft drinks machines) switch off the supply to them and do not use until a contractor can visit.

5) Ensure appliances are flushed and internal filters and softeners are checked to ensure they are flushed and working correctly as outlined in manufacturer’s instructions.

6) Once the cold water has flushed through, repeat the process with the hot water outlets.

If you have a water safety plan for the premises, this should include how to return the building water system to normal following prolonged low/no use.

Complex systems involving chemical dosing systems (eg swimming pools and spa pools) please enlist the services of a professional to service the system and return to normal operation.

For more information please see the link below:

Water UK - Recovering drinking water supplies in buildings and networks after prolonged inactivity guidance document

Health and Safety Executive (HSE) – Legionella and Legionnaires’ disease

If you have any specific concerns or queries regarding your water quality, please reply to this email with your question.

If you have any other enquiries regarding billing or metering, please contact your water retailer who provide your bill.

Kind Regards

Wessex Water Regulations Team

Wessex Water

Household recycling centres re-opening with postcode entry system on Monday 18th May



May 2020
Household recycling centres postcode entry system

Household recycling centres to reopen with postcode entry system All of Wiltshire's household recycling centres (HRCs), bar Stanton St Quintin, will reopen on Monday 18 May with an easy to use postcode entry system to help limit the number of people on site at any time and ensure social distancing. Stanton St Quintin HRC will remain closed because parking spaces on site have been significantly reduced and because of the already difficult traffic management issues at the site. This will be kept under review and in the meantime people should use the Purton, Melksham or Lower Compton sites.

People should only visit HRCs on the days that correspond to the first part of their postcode. For example, if your postcode starts in BA12, you can only visit the sites on Monday 18 May, Wednesday 20 May etc - see table.

You can visit any Wiltshire site you choose, so while you are limited by the days you can attend, you can attend any Wiltshire household recycling centre on these days – though please be sure to check the latest opening times before you set off, as many sites will need to operate very differently to previous arrangements. You may be asked to provide a proof of address in order to use the household recycling centre, so please bring it with you.

To keep staff and residents safe, there are a significant number of changes in place to ensure social distancing can be maintained at all HRCs, including: Visitors must keep at least two metres from others at all times. One person per car. No entry for trailers or large vans over 3.5 tonnes. Vehicles allowed on site on a ‘one in, one out’ basis. No pedestrian access. HRCs cannot accept soil, rubble, plasterboard, textiles or asbestos during this initial reopening phase. Don’t bring recyclable materials that can be collected through the council’s kerbside recycling collection service.

Find out more, including FAQs.

Teacher and team turn out 2,000 NHS masks from his kitchen table in Lavington

Market lavington


April 2020
Kevin McGuinness and son Euan

When Kevin McGuiness started producing protective visors for NHS staff at home he thought he might make a few dozen. But so far Mr McGuiness from Market Lavington, near Devizes, has raised more than £20,000 in donations and has produced more than 2,000 masks for frontline health workers. Mr McGuiness, who is deputy head of St Joseph’s School, Salisbury, now has a team working with him to build the masks and is determined to keep working around the clock all the time the demand still exists. His headteacher Rachel Ridley said she had been moved to tears by the work of Kevin and his team of volunteers. She said: “The hours they are putting in is awe inspiring.The incredible donations given by members of the public and companies who are all struggling financially has also moved me to tears.” Mr McGuinness said: “I am blown away by the generosity of people.”

A new website has been set up for donations and requests.

From Gazette & Herald, Devizes issue 27th April 2020 Website.  Photo: Gazette & Herald.

New Parish Council Website Goes Live

Market Lavington


April 2020
Website home page

The New website for Market Lavington Parish Council has ben unveiled today.  We hope that you like it and find it informative.  We would be happy to receive feedback.  Please use the Contact Us section of this website.

Heroic carers leave families

Littleton Panell


April 2020
Carers and residents of Haven Care Home

CARE workers at a home in Littleton Panell are choosing to look after their elderly patients ahead of their own families in an amazing response to the coronavirus lockdown.

Many of the 18 staff at The Haven Care Home are saying farewell to their own families, and packing their bags for a three-week stint on duty.  More information here.

Photo Gazette & Herald

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